What are your shipping charges?
Shipping is $10 for orders up to $99.99 and $12 to $15 for higher priced orders. Delivery is 3-5 business days after receipt of order and includes insurance and tracking number when shipped in North America. A 1-888 phone number and url for tracking (North America only) will be emailed to you immediately after the order ships.

US CUSTOMERS PLEASE NOTE: Due to the recent world tensions US customs have been checking many more parcels than usual. We have noticed that some packages to the USA can take up to 11 business days for delivery, mainly due to US customs searches.

If I order today how quickly will I get my order?
Approximately 95% of all ground shipment orders placed before 12pm Pacific time ship the same day they are received. Delivery to the United States takes about 3 - 5 business days. If you need faster shipping, contact us for shipment rates.

How do I track my order?
You will be emailed a tracking number and 1-888 number after your order is shipped. The url for tracking will be listed in the email. *This service is available only to North American customers at this time.

Has my order shipped?
When your order ships you will receive an email from us with your tracking information.

Do you ship outside of North America?
YES. We currently will ship to the U.K., Ireland, Germany, Austria, Italy, France, Spain, Netherlands, Belgium, Sweden, Switzerland, Denmark, Finland, Norway, Australia, New Zealand, Hong Kong, Singapore and Japan, We may ship to additional countries in the future.

Why do you only accept PayPal for payment?
We accept credit cards (MasterCard and Visa) and bank money transfers world wide using PayPal. We have decided on using the PayPal service because PayPal transactions are 100% guaranteed against fraud. Using PayPal also allows us to accept credit card and money transfer purchases without having to raise the prices at Discount-Software.ws due to credit costs. Our goal is to offer our customers the highest quality products at the absolute minimum price. Our promise to you is that we will never inflate the base price of our products to cover credit card costs. We will also accept Western Union payment. Contact us here for details.

How does the PayPal process work?
Once you complete the ordering process from our order pages we will send you an e-mail invoice which will show purchase price plus shipping costs. You will need to setup a free account with PayPal. You then have the option to pay by credit card or you can pay via direct money deposit. After you set up your free account, you will go to "Send Money". Login and then make your payment. You may contact PayPal at 1-888-221-1161 24 hours a day, 7 days a week if you have any further questions. Their web site is located at http://www.paypal.com

Which operating systems do your software support?
Unless otherwise stated all our products are for the Windows 98x,NT,2000,XP platform.

What currency are your prices in?
All prices listed are in US dollars.

Are there any taxes?
None for USA customers. We ship from Canada so no state or federal tax of any type is charged for shipments going to the USA. Canadian orders are charged any applicable provincial and GST rates.

Where are you located?
We are an online store only.
We are located at:
3495 Cambie St. Suite #558
Vancouver, BC
Canada
V5Z 4R3

What about product returns?
If you qualify for our Merchandise Return you may return the product to us within 15 days receipt of purchase. Please email to obtain an Return Merchandise Authorization Number (RMA). DO NOT RETURN ANYTHING TO US WITHOUT AN RMA NUMBER. Shipping and handling (S&H) charges are non-refundable; however we will refund your original shipping cost if the return is a result of our error, or the product is determined by Discount-Software.ws to be defective. Any opened software package is not returnable.

Is my personal information kept private?
Discount-software.ws may use your personal information to contact and correspond with you, to respond to your inquiries, to process transactions and payments. Personal information given to us for ordering on discount-software.ws is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at discount-software.ws.